Spa Policies

Our entire spa menu can be instantly booked on line.

You may book 1-2 hours from now ( depending on season) to 30 days  ahead of time.

WHEN BOOKING COUPLES APPT BE SURE TO BOOK TWO APPT ,

IF YOU DON’T SEE AVAILABILITY ON LINE – CALL US- WE MAY HAVE TIME AVAILABLE THAT WE DO NOT HAVE OPEN ONLINE

We recommend calling for immediate availability, in the summer months we have a one hour buffer winter/a 2 hour buffer – booking window is up  to 60 days ahead- anything sooner or later then that will have to called in .

If you receive our recording    leave a message  970-586-6597 we always check the phone .  We also recommend calling for groups so we may book you accordingly.

Booking on line  is fairly easy – you will need to book each appt separately . Please be sure to leave us any notes on anything we need to know –

You will be asked for a credit card to secure your appointment and will not be charged AT THE TIME OF BOOKING you may use that card to pay after your service  You will also receive a reminder call or text 24 hours prior to your appointment time- That is the time to review and make sure you are clear on when your appt time is and what treatment you have signed up for

Because of the small nature of our clinic we  charge 100% of your treatment(s) if you are a no show or a late min cancellation – please honor our time by being sure you can commit to your appt. 

GIFT CERTIFICATE POLICY- 

We sell them in person at the spa and online. We give  1 year to use your gift – $$$ may be used staying at our retreat, products, and of course our spa. We then extend the expiration date by 6 months to account for any mishaps after 18 months from date of issue all Gift Certificates are subject to a 35% reduction in $$$ amount but can be used for remainder of GC

Same day bookings will be charged in full at time of booking, you will receive an email verifying it

• Begin  your spa experience by arriving 15 min ahead of your scheduled appointment to fill out our intake and medical history form. Returning clients are asked to arrive 10 minutes prior to their massages to check in. Honor yourself by not rushing here in order to relax.  Enjoy our hot teas and snacks, Downtown Estes traffic in the summer months is TERRIBLE please leave plenty of time- we have parking – no stress!
• begin some mindful breathing by sitting by our river.
• We are a timely spa- That means full time on the table! – We do allow a 10 minute window for late comers however,  please be aware most days at the spa, treatments are booked back to back and your timing is very important for us so that we may stay on time, and give you your fully scheduled treatment.  If you do arrive more then 10 minutes late there is a good chance that your treatment will be cut short and you will be billed in full, unless time allows for us to extend your service.
• Please be aware when you call for an appointment, that you will be asked to reserve it with a credit card.
• Accepted forms of Payment: Visa, MasterCard, Discover,Amex, Cash, and Local Checks.  Our therapist appreciate and welcome gratuities in CASH 
• Gift certificates are available and have a one year expiration date and can be mailed, beautifully wrapped and ordered on line through our booking service
• We have a firm 24 hour cancellation policy, anything less then that or no shows are charged 100% of each service to pay for the therapists time- some of which drive over an hour each way . Please be mindful when making your appointments.
• Groups of 5 or more will have a slightly different process to book ( with us not online) and subject to different cancelation policy and a deposit may required 
• If you loved your treatments we would love to hear from you, sign up for our emails and join us on Facebook.  Our referral network is online and many of our visitors have commented on their experience.  You may post on GOOGLE or TripAdvisor

Elements Etiquette 

• We are a professional massage therapy and body treatment studio;
• We treat our clients with respect and dignity and expect the same in return.
• All personal information is kept strictly confidential.
• Please arrive refreshed- any client under the influence/intoxicated   may be refused service and charged in full
• Any inappropriate behavior/talk will result in ending the session early and full payment due as well as possible police involvement – BE CRYSTAL CLEAR ABOUT YOUR INTENTIONS – WE ARE PROFESSIONALS
• We adhere to proper draping techniques and answer any questions you may have about your massage/body treatment.
• You can expect genuine grounded and compassionate  therapists doing powerful body work in our small boutique setting along the river.
• Any changes to spa services should be called-in ahead of time so that we may prepare our products and be sure that we have enough time to preform those services.NO PROMISES
• We are located very near to Downtown Estes Park. We are located at the end of a cul-de-sac- sac off of a side road.
• Please be prepared with a map or set your GPS to 477 Pine River Lane Estes Park , CO 80517.  We may be in treatment if you call just before your appointment time and we will not be able to assist you with directions.
• Please turn off your cell phone when you enter the Spa, hang your coat up and have a seat, enjoy our daily treats and if there is an intake form for you please fill it out , if there is no one there to greet you we are most likely in session and will be out soon.
• Please keep your voices low to respect clients receiving services

Note about our Receptionist/phone/ front desk

We  are a small family run clinic /resort.  We currently do not have a front desk assistant all day long   we are however we are  answering the phone and checking messages throughout the day we are here to  help you with any questions you may have-

Please be patient..  we are not corporate we check messages between treatments – If you get a machine please leave us a detailed message – we check the phone in between every appointment, email as well.   Write us at   estesriverretreat@gmail.com