Spa Policies

Spa Booking & Cancellation Policy

Our entire spa menu can be instantly booked on line.   facials

You may book 8 hours from now to 3 weeks ahead of time.

WHEN BOOKING COUPLES APPT BE SURE TO BOOK TWO APPT ,

We recommend calling for immediate availability,  if you receive our recording and want an appt today   leave a message  970-586-6597.  We also recommend calling for groups so we may book you accordingly. Booking on line  is fairly easy – you will need to book each appt seperatly . Please be sure to leave us any notes on anything we need to know – we currently allow a a 2 hour booking window to 60 days ahead- anything sooner or later then that will have to called in .

You will be asked for a credit card to secure your appointment and will not be charged. You will also receive a reminder call or text 24 hours prior to your appointment time. All cancellations need to be called in 24 hours prior. Because of the small nature of our clinic we do charge 50% of your treatment(s) if you are a no show or a late min cancellation – please honor our time by being sure you can commit to your appt.

Same day bookings will be charged in full at time of booking, you will receive an email verifying it

  • Begin  your spa experience by arriving 15 min ahead of your scheduled appointment to fill out our intake and medical history form. Returning clients are asked to arrive 10 minutes prior to their massages to check in. Honor yourself by not rushing here in order to relax.  Enjoy our hot teas and snacks, Downtown Estes traffic in the summer months is TERRIBLE please leave pleanty of time- we have parking – no stress!
  • begin somSPA ESTES PARKe mindful breathing by sitting by our river.
  • We are a timely spa- That means full time on the table! – We do allow a 10 minute window for late comers however,  please be aware most days at the spa, treatments are booked back to back and your timing is very important for us so that we may stay on time, and give you your fully scheduled treatment.  If you do arrive more then 10 minutes late there is a good chance that your treatment will be cut short and you will be billed in full, unless time allows for us to extend your service.
  • Please be aware when you call for an appointment, that you will be asked to reserve it with a credit card.
  • Accepted forms of Payment: Visa, MasterCard, Discover,Amex, Cash, and Local Checks.  Our therapist appreciate and welcome gratuities.
  • Gift certificates are available and have a one year expiration date and can be mailed, beautifullyserv5 wrapped and ordered on line through pay pal
  • We have a firm 24 hour cancellation policy, anything less then that or no shows are charged 50% of each service to pay for the therapists time- some of which drive over an hour each way . Please be mindful when making your appointments.
  • Groups of 5 or more will have a hold put on their card nothing will be charged unless our cancellation policy is broken- big groups need to give 3 days for a cancel
  • If you loved your treatments we would love to hear from you, sign up for our emails and join us on Facebook.  Our referral network is online and many of our visitors have commented on their experience.  You may post on GOOGLE or TripAdvisor

Elements Etiquette

We are a professional massage therapy and body treatment studio; we treat our clients with respect and dignity and expect the same in return.  All personal information is kept strictly confidential. We adhere to proper draping techniques and answer any questions you may have about your massage/body treatment. You can expect genuine grounded and compassionate  therapists doing powerful body work in our small boutique setting along the river. We believe our spa gives you the most affordable and highest quality spa services in Estes Park and surrounding area. Any changes to spa services should be called-in ahead of time so that we may prepare our products and be sure that we have enough time to preform those services.

We are located very near to Downtown Estes Park however, cell coverage is spotty. We are located at the end of a cul-de-sac- sac off of a side road.

Please be prepared with a map or set your GPS to 477 Pine River Lane Estes Park , CO 80517.  We may be in treatment if you call just before your appointment time and we will not be able to assist you with directions. Please turn off your cell phone when you enter the Spa, hang your coat up and have a seat, enjoy our daily treats and if there is an intake form for you please fill it out , if there is no one there to greet you we are most likely in session and will be out soon. Please keep your voices low to respect clients receiving services

Note about our Receptionist/phone/ front desk

We  are a small family run clinic /resort.  We have our lovely office goddess ALLIS  answering the phone Every morning except TUES and SUN from 9-12 she can help you with any questions you may have-   Please be patient..  we are not corporate we check messages between treatments – If you get a machine please leave us a detailed message – we check the phone in between every appointment, email as well.   Write us at   estesriverretreat@gmail.com